Contact Us

Last updated: 2026-04-22

If you have any questions, suggestions, or partnership proposals, we'd love to hear from you through the channels below.

Email:
[email protected]

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📩 Online Contact Form

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Common Topics

  • Technical issues: login problems, API key setup, orders not executing, and more
  • Account issues: subscription, payment, plan upgrade/downgrade
  • Partnership & media: collaboration proposals, interview requests, marketing partnerships
  • Privacy & legal: data access, deletion requests, legal inquiries

Response Time

We aim to reply within 24 to 48 hours (business days) of receiving your message. Responses may be slightly delayed on weekends and public holidays — thank you for your understanding.

Support Hours

Monday to Friday, 09:00–18:00 (Taipei time, UTC+8)

Other Resources